Return Policy

Our return policy is applicable based on the product category and the type of services You avails. In all cases return policy is applicable only when You inform us by filling the return form (Link here) within 48 hours from the time the courier delivered the goods to your suggested / supply location. IN CASE OF DAMAGED/DEFECTIVE/EXPIRED PRODUCT YOU MUST INFORM US WITHIN 48 HOURS OR AT THE EARLIEST YOU RECEIVE THE GOODS. The warranty for each productis mentioned on the product section.   In case if you are not able to fill the form then kindly inform us on our email id - contactus@festivedeal.com with all the details (Buyer Name, Buyer registered Email ID, Buyer provided contact number, Order ID, Order Date, Product Name, Product Code, Product Quantity) and reason for return. All return is subject to condition and should be returned in as-is condition as You had received from the delivery person. Any damage or miss-handling by You will not be covered under return policy. festivedeal.com reserves the full right to accept or reject the return of goods once it is delivered to You. At the same time festivedeal.com ensures that You receive product in good and working condition. To know in detail, please read our return policy below:  

100% Replacement or Refund Gauranteed. - If You have received a damaged or defective product or expired (for consumables applicable products - such as food or nutrition item) product or if it is not as described, You can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period and should be intimated within 48 Hours from the time the good is received as mentioned above. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.

We will also refund your full amount in case if you had not received the goods from the supplier with max waiting time of 4 weeks for 'Avialble in Stock' Product.  First we will check the status of your order and if not delivered with max delivery time of 4 weeks from the date of order confirmation, full money will be refunded. In rare case if order is in-transit we will push for speedy delivery at your door-step. In this case money will not be refunded, but will ensure you receive the good immediately. In worst case, due to some shipping issue we will protect customer interest and will refund 100% money back to you. So rest assured, buyer money is fully secured.  

In case, if the order has been placed for a product that has a waiting time, then in this situation customer will have to wait till the waiting time as mentioned during the purchase of the product. 

 

READ BELOW OUR RETURN AND REFUND POLICY IN DETAIL.  

 

All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item's applicable return/replacement policy on the product page.

Product Category

Return Period after Delivery or Installation

Lifestyle: Clothing, Footwear, Watches, Eyewear, Fashion Accessories and Jewellery

30 Days

Lifestyle: Lingerie (top-wear), Sport & Fitness Equipment, Baby Care, Precious Jewellery, Footwear Accessories, Travel Accessories, Beauty and Grooming Accessories

Electronics: Mobiles, Tablets, Laptops, Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment and Smart Wearables

Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG

Home: Furniture, Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply

Automotive: Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tyres and Alloys

Books & More: Books (hard copy), Music Instruments, Office Supply, School Supply and Toys

10 Days

No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, eBooks, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, Game/CD/DVD, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables

No Returns

Note: Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described. Refer above for detail.

 

Following products are non-returnable and buyer will not have option to return this good once the good is dispatched from our end -   

Category

List of Products that can't be returned

Auto Accessories

Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax

Automobiles

Cars, Mopeds, Motorcycles and Scooters

Bath and Spa

Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

Baby Care

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

Cleaning Products

Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder

Computer Accessories

Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software

Food and Nutrition

Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products

Fashion

Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits

Footwear Accessories

Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax

Gardening Products

Plant Saplings, Plant Seeds and Soil Manure

Health Care

Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip

Home Products

Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays

Hygiene

Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care

Innerwear

Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests

Jewellery

Coins

Music Instrument Accessories

Mouthpiece Cap/Pad/Set, Oils and Polish

Party Supplies

Balloons, Candles, Cut-outs, Decoration articles and Whistles

Festive Supplies

Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color

Personal Care

Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

Pet Supplies

Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

Sexual Wellness

Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

For products where installation is provided by Festivedeal:

1.       Please do not open the product packaging by yourself. Festivedeal authorized personnel shall help in unpacking and installation of the product.

2.       The return period for such products commences from the date of installation.

Returns Processing

If You're facing any issues with a product purchased on Festivedeal, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with You as self-help, or with assistance over call or a Festivedeal (or partner) personnel may visit your place. The seller will arrange for a replacement if the issue has not been resolved.

Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.

In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.

Returns Pick-Up

In case of returns where You would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions.

1.       Correct Product

IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.

2.       Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

3.       Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and iCloud accounts should be unlocked for iOS devices.

4.       Undamaged Product

The product (including SIM trays/charging port/headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

5.       Undamaged Packaging

Product's original packaging/box should be undamaged.